UC4 Abend Logging

UC4 Abend Logging

Production Control has advised us the only information they need regarding UC4 abends are the "Object" (job name), "Abend/Error Code" and time of the abend. A log entry is not required for file transfers that complete successfully. Abends which require a call to the PCAs will all be entered into the log.

To enter a UC4 abend you select "UC4 Abend" from the drop down menu for "Group" on the Communication Log .  That will open up a box for the pertinent information regarding the abend to be entered.  You can enter information as follows:

"New/Existing:" - You can leave this at default of "New"

"Parent Jobplan" - You can just enter the Object (Job) that has abended

"Object" - Enter the Object (Job) that has abended

"Executor" - No entry needed anymore

"Abend/Error code" - Enter the code from the drop down box

"Job Plan Blocked?" - No entry needed anymore

"E-mail PCA?" - Always leave defaulted to "Yes"

Now you populate the remainder of the fields that are static to the IOC Comminication Log page as follows:

"Group Contact:" - No entry needed anymore if just submitting the job failure via email.  If you are calling the PCA to report the abend you would enter the name of the PCA if you talk to one or receive a voicemail with a specific name assigned.

"Method:" - From the drop down box select the method by which the PCAs have been contacted. Generally "Sent e-mail" or "Outgoing call".

"Phone Number/Email Address" - No entry needed anymore if just submitting the abend via email.  If you are calling the PCA to report the abend you would enter the phone number you called

"Status" - From the drop down box select "Group Notified"

"Description" - You can just enter "Sent e-mail"

You then hit the "Submit" button.  This will open a pop-up window.  This window will display the information you have entered plus show the groups that will receive the email by default.  Then just hit the "Submit" button on the pop-up window and that will submit the entry to the shift log as well as send the e-mail.

If you have to call the on-call PCA regarding a UC4 abend, please still enter the abend on the IOC Communication Log page.  This will allow us to track the call as well as send an email to the PCA in case they need the additional information.