CSC Support For SuccessFactors

SuccessFactors will roll out on December 24^th for essential personnel that are here during the recess, otherwise, most customers will start using in on January 2^nd.

• The main area of support will be around authentication and using BoilerKey.  As with SAP, BoilerKey is required when logging into SuccessFactors.
• There are two main ways that customers will interact with SuccessFactors; either through a web browser or using an iPad card swipe kiosk (WebClock).
  • For browser-based issues, there are two main things to check.  First, verify that SuccessFactors has been added as a trusted site.  Second, Flash is required for parts of SuccessFactors.  Make sure the Flash is enabled and up to date when using SuccessFactors.
    • NOTE:  CSDS customers having issues that are located in KPTC should be escalated to ITERM_REL_MGRS if the CSC cannot resolve.
  • For more information on WebClock, see KB article #1017806.
• If a customer calls about "how to" information regarding SuccessFactors, direct them to training resources found at https://www.purdue.edu/treasurer/transform/Transform%20Newsletter/2018-12-06/main.html.  They can also speak with their supervisor and/or business office.
• For any issues the CSC cannot resolve, escalate tickets to COE_HYPERCARE in FootPrints.
• Please assign the tickets related to time or webclock to the appropriate Tier 1 business area:  HR_TIME_MOBILE_TIME. (Per email from Cindy Oneal)