Identity Verification - PPS & Banner (UPDATED 01/19/2024 JAM)
- rhine (Unlicensed)
- lawsonsc
- ajmankey
The Purdue IT Service Desk is required to verify a customer's identity whenever dealing with account related matters, e.g. a password reset, DUO PIN reset or bypass code, account setup password, etc. Information can be confirmed either using Purdue Person Search (PPS) or Banner; instructions for both are below.
The Service Desk is required to verify a customer's identity whenever dealing with account related matters, e.g. a password reset, Purdue Duo bypass code, account setup password, Microsoft MFA Reset, etc. Information can be confirmed either using Purdue Person Search (PPS) or Banner; instructions for both are below.
Instructions
NOTE: Customers must either contact the Service Desk by phone or come to a walk-in desk; no passwords can be reset by e-mail.
The customer must verify their identity before any of the following actions are performed.
- Microsoft MFA Reset
- Password or Setup Password Reset
- Duo Mobile Bypass Code
The customer is required to confirm all 6 pieces of information for identify verification.
For contacts by phone:
- Full Name (First, Middle, and Last)
- Purdue Career Account username
- Date of Birth
- PUID Number
- Address on file
- Duo Mobile Helpdesk Push or Video ID Verification
Duo Mobile Helpdesk Push
To verify Identity through Duo Mobile Helpdesk Push please follow the steps provided in the video below.
https://www.youtube.com/embed/9A56BDYE0lo?feature=oembed
Video ID Verification
The customer must show a Purdue or Government Issued Picture ID verified over a Zoom or Teams video call. Verify that the information listed on their Picture ID matches the person holding the ID and that the information listed on the ID matches what has been provided by the customer.
If the customer can access Teams you may video call them over teams to verify Identity.
If the customer is unable to access Teams, please verify over Zoom.
- Select “New Meeting”, once a meeting has begun select “Participants” and then Invite.
- Provide the customer with a meeting ID by selecting “Room System”, the Meeting ID will be listed as the 2nd
- Guide the customer to either open a Zoom application or navigate to https://app.zoom.us/wc/ where the customer will be prompted to provide a Meeting ID to join a room.
- You may need to admit the customer to join the room through the “Participants” tab after they have joined.
If the customer cannot confirm all 6 pieces of information above, faculty and staff should be directed to contact their business office to update their records; current students should be directed to the Registrar's Office and incoming students should be directed to the Admissions Office. Customers associated with Purdue Global may gather this information from their Human Resources Department. If the customer is on the phone and you are transferring the call, please do a WARM transfer.
Contact Information
Purdue Registrar’s Office 765-494-6165
Purdue Admissions Office 765-494-1776
Purdue Human Resources 765-494-2222
Purdue Northwest Human Resources 219-989-2251
Purdue Fort Wayne Human Resources 260-487-6840
NOTE: Employment status with the University takes precedent over student status. Therefore, students that are also receiving a check from the University should follow up with their business office, rather than the Registrar, to update their information. This would include visiting scholars, post doc, etc.
For walk-in customers:
- Customer must present their Purdue ID card or another form of Government-issued picture ID, e.g. drivers license or passport.
Reasons not to reset a password:
- If any of the provided information is incorrect.
- If the customer refuses to provide the information.
- If you are suspicious or uncomfortable that you are not speaking with the person who needs the reset.
For walk-in customers:
- Customer must present their Purdue ID card or another form of Government-issued picture ID, e.g. drivers license or passport.
Reasons not to reset a password:
- If any of the provided information is incorrect.
- If the customer refuses to provide the information.
- If you are suspicious or uncomfortable that you are not speaking with the person who needs the reset.
NOTE: The Service Desk will only reset passwords for the customer directly. No third parties (this includes parents). This is in compliance with FERPA regulations.
Troubleshooting
- If the person requesting a password reset is located on a regional campus, it is possible that we will be unable to reset their career account password.
- Per security, each regional campus has at least one or two people at each regional campus help desk who have the ability to reset career account passwords.
- If there are no proxies listed, ask them to contact their local Tech Support Help Desk for assistance.
- Prior students/alumni can request a transcript from the Office of the Registrar.
Lookup Using Purdue Person Search (PPS)
- Open a web browser and navigate to https://www.purdue.edu/bscc/pps
NOTE: Access to PPS is behind a firewall and can only be accessed on a CSC approved subnet. - Log in using your BoilerKey credentials
- After logging in, you can search for a customer most commonly using either their Last Name, First Name, or by searching for their PUID.
- Click Submit after entering the customer's information.
- The search results will likely provide multiple records for the customer in question, as well as other customers that may match similar names. Find the record that most likely matches and click on the name.
- Once the record has been pulled up, you will be able to confirm the required information.
NOTE: The information displayed may show multiple addresses based on the person's past affiliation with the University. Any address on file is valid.
Lookup Using Banner
- Open a web browser and navigate to https://apps.mypurdue.purdue.edu/applicationNavigator/
- Log in using your BoilerKey credentials
- After logging in, you will need to locate the General Person Search (SPAIDEN) tool. Click the magnifying glass to search for the SPAIDEN lookup tool in the main search box. <Must use search. The screen below does not have this option on the front page (KN)>
- Once SPAIDEN is open, you will need to search for a customer primarily using the last 9 digits of their PUID
- Alternatively, if the customer does not know their PUID
- Click the three dots next to the Search box
- Click Alternate ID Search
- Enter the customer's Last Name, First Name to bring up a list of records
- Double click the customers PUID
- Click the three dots next to the Search box
- Alternatively, if the customer does not know their PUID
- Once the record has been pulled up, you will be able to confirm the required information.
- Address on file can be found on the Address tab
NOTE: There may be multiple addresses on file. You can click through the different records using the navigation buttons at the bottom of the record. Any address on file is valid.
- Date of birth can be found on the Biographical tab
- Address on file can be found on the Address tab