Success Factors Routing (KB# 1087124)
- ajmankey
- Former user (Deleted)
Where do I assign issues related to Human Capital Management (HCM) / SuccessFactors / Employee Launchpad?
| If the issue is related to... | ... assign to this Queue Team Name in Footprints. | Full Name for Reference: |
|---|---|---|
· Positions · Compensation · Org Chart and Position Org Chart | HR_PSTN_MGT | Position Management and Off-boarding |
· Hiring actions after initial onboarding · Employee Data changes (i.e. pay changes, promotions) · Terminations | HR_MPH_EDC | Manage Pending Hire/Employee Data changes |
· Recruitment Management · Recruitment Marketing (Career Builder) · Offer Letters · Applying for positions | HR_RECRUITING | Recruiting |
· On-boarding · I-9 verifications and password issues · Cross-boarding | HR_ONBRDNG_CROSSBRDNG NOTE: I-9 questions should be handled outside of Footprints and via email: | Onboarding & Cross Boarding |
· Effort Reporting · Summer Pay | HR_SUMMER_PAY_EFFORT_RPTG | Summer Pay and Effort Reporting |
· Employee profile (i.e. employee’s bank info, address) · Payroll | HR_PAYROLL_ESS | Payroll & ESS |
· ESS Tax Questions/Concerns (BSI Eforms) · Payroll Tax | TREAS_TAX | Tax |
· Mobile time · Time clocking (WEBCLOCK) · Schedules · Time keeping · Time off · Time Balances | HR_TIME_MOBILE_TIME | Time/Mobile Time |
· Job Family Structure · Merit Planning · Pay Practices · Compensation | HR_JFAMILY_PAYPRCTCE_MRT_PLAN | Job Family/Pay Practice/Merit Plan |
· Business Leaves (i.e. sabbatical) · Personal Leaves (i.e. FMLA) · Leaves workflow | HR_LEAVES | Leaves |
· Interfaces for Benefits · Data integration issues · Eligibility date fields · Eligibility flag · System driven tickets with Benefits systems (BenefitFocus, HSA Bank, Fidelity) · Second tier for Benefits group | HR_BENEFITS | Benefits |
· HR Customer Support · First tier for Benefits group | HR_HRSC | HR Service Center |
· HCM security & roles · Success Factors workflows · Dynamic Groups · Role requests for S/4 and SuccessFactors · Access issues with S/4 and SuccessFactors | HR_ROLES_ACCESS | HR Roles and Accesses |
· Goals · Performance Appraisals | HR_PMGM | HR Performance Management and Goals Management |
· Offboarding survey | HR_OFFBOARDING | HR Offboarding |
NOTE: For IT related issues with SuccessFactors, please escalate tickets to ITAP_BS_HRIS.
The terms below helps illustrate the phases of employment.
- Position Management – Creates positions and sets as “ready to hire”.
- Recruiting - Offer letters, recruitment marketing, job postings, career builder.
- NOTE: Internal hires (people who already have a position at Purdue) need to use the link inside SuccessFactors to apply for job openings.
- NOTE: Internal hires (people who already have a position at Purdue) need to use the link inside SuccessFactors to apply for job openings.
- Onboarding/Crossboarding –For new hires it is the process of completing the required paperwork, setting up the career account and creating the SuccessFactors profile.
- NOTE: For existing employees adding a new position, aka concurrent employment or changing positions, it is the process of creating the entry that Hiring uses to add the position.
- NOTE: For existing employees adding a new position, aka concurrent employment or changing positions, it is the process of creating the entry that Hiring uses to add the position.
- Hiring – aka MPH – Managed Pending Hire – The process of adding the position to the SuccessFactors Profile. This includes adding the actual position, work schedule and compensation.
- Employee Data Changes (EDC) – Any change to employee data except for Tax related information and including terminations.
- Offboarding – The final survey sent to the terminated employee.