Blocked Users

When a user is setting up, or if there is suspicious activity, they can block their account by declining the MFA request.

• When setting up, user may accidentally deny their own set up attempt.  This blocks their account and they will no longer be able to set up MFA.
• To find out if they have blocked themselves, go here:

1) Start at Azure Directory and click on Security                             2. On the following Menu, select MFA                              3. Select Block/Unblock Users

You will now have a list of all user's that have blocked their accounts by denying an MFA log in attempt. 

As of 5/25/2022 all Specialists should have the ability to unblock customers thanks to a special role Security Services was able to provide us.

You can also just use this link to go directly to the MFA blocked users list: https://portal.azure.com/#blade/Microsoft_AAD_IAM/MultifactorAuthenticationMenuBlade/BlockedUsers/fromProviders/