ESS (Checked on 12/21/2023 KN)

ITaP established Cooperative Services Desktop Support (CSDS) in 2011, combining five existing desktop support groups with the ITaP Customer Service Center to provide faculty, students and staff with a professional technical support center and stable computing environment.

CSDS strives for the highest quality service, with a targeted first-call resolution 80 percent of the time. Equipment and software is installed, managed and upgraded using best practices to deliver stable, secure computing solutions.

As new business needs are identified beyond the standard support model, CSDS Service Managers work with their assigned areas to better understand business need, suggest viable alternatives, explain any additional support costs that may apply, and provide guidance on submitting a business case justification for requests outside of the standard support model. <NEEDS AN UPDATE> (KN)

Departmental Representation

CSDS Relationship Managers endeavor to cultivate a strong relationship and efficient communication by working closely with Departmental Computer Liaisons (DCL), Departmental Authorized Contacts and Printer Contacts. 

Requests for equipment, applications or account maintenance must be submitted by your Departmental Computing Liaison or other Approved Person via the Footprints ticketing system.  The DCL will need to use their DCL Footprints account (not their career account) to access the DCL template in Footprints. <NEEDS UPDATE: ALL LINKS BROKEN> (KN)

Agreements & Standards

CSDS has compiled a list of hardware standards that should be used as guidance for any departmental inquiries on these subjects. <NEEDS UPDATE: LINK BROKEN> (KN)

ITaP established Cooperative Services Desktop Support (CSDS) in 2011, combining five existing desktop support groups with the ITaP Customer Service Center to provide faculty, students and staff with a professional technical support center and stable computing environment.

CSDS strives for the highest quality service, with a targeted first-call resolution 80 percent of the time. Equipment and software is installed, managed and upgraded using best practices to deliver stable, secure computing solutions.

As new business needs are identified beyond the standard support model, CSDS Service Managers work with their assigned areas to better understand business need, suggest viable alternatives, explain any additional support costs that may apply, and provide guidance on submitting a business case justification for requests outside of the standard support model.

Departmental Representation

CSDS Relationship Managers endeavor to cultivate a strong relationship and efficient communication by working closely with Departmental Computer Liaisons (DCL), Departmental Authorized Contacts and Printer Contacts. <NEEDS UPDATE: ALL LINKS BROKEN> (KN)

Requests for equipment, applications or account maintenance must be submitted by your Departmental Computing Liaison or other Approved Person via the Footprints ticketing system.  The DCL will need to use their DCL Footprints account (not their career account) to access the DCL template in Footprints. <NEEDS UPDATE: LINGS TO FOOTPRINTS INSTEAD OF TDX> (KN)

Agreements & Standards

CSDS has compiled a list of hardware standards that should be used as guidance for any departmental inquiries on these subjects. <NEEDS UPDATE: LINK IS BROKEN> (KN)