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Policies & Procedures
Onboarding & Training
Goals & Metrics
Event Management / IOC Monitoring
Knowledge Base
Microsoft Multi-factor Authentication (MS MFA)
*Needs Updated - Compromised Accounts, Scrambled Passwords & STEAM-CIRTS
CSC Tools & Links
ESS (Checked on 12/21/2023 KN)
(checked 11-16-23) BitLocker Recovery
(checked 12-15-23)Clearing File Explorer Cache
(checked consider consolidation)OUadmin Accounts
(checked needs updated) ESS Department Codes
(consider delete)Ladmin Accounts
(Outdated) - ESS New User Setup - Cannot Access Desktop
(Outdated?) “Corrupted Office” error fix
(some relevant info. needs verified with ESS) File Services Support
(update to tdx info or delete)Escalating tickets for CSDS customers
(update) Installing software on CSDS supported computers process
(update)Printer Support
(updated consider consolidation) DAdmin Accounts
(verify and update after construction)ESS wired/wireless connection guidelines for 2550
Battery Life Script:
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(outdated?) Disabled Computer Accounts in OnePurdue
(relevant?)OnePurdue ADUC & Lockout Status Tool
Drive Mapping Logs
Remote Desktop Access (RDP)
Shared Drive Access & Permissions
ESS Computer Profile Issues
Fixing an Access Denied Error in Remote Control Viewer
OneDrive - Troubleshooting
TPM Error when starting MS Teams
Desktop Support Expectations
Office 365
Temporary Documentation
FWR Sophos VPN Client (Used by PUSH Radiology)
Cisco Secure Client
(Needs Updated)* SAP GUI
(Needs Updated)* Other IT Depts
(Needs Updated*) Course Section Attendance Plan System
CSC - ITaP Customer Service Center
Accounts
AgIT - College of Agriculture IT Support
SLS App Admins
TLT - Teaching & Learning Technologies
ITAP COLLABORATION
LS - Learning Spaces - ITaP Labs & TIC Sites
AVS - Audio Video Services
IAMO - Identity & Access Management Office
HR - Human Resources, Onboarding, and SuccessFactors
Purdue Webpages
Accessibility Resources
Conferencing Apps
Software Support, Software Installs & Software Issues
Mass Storage & Mapping Network Drives
Access to Former Employee Data
Messaging - Email Service
Secure Purdue - Resources & Additional Documentation
Phones (Soft, Hard, and Medium)
SecureW2 Wi-Fi Configuring or Troubleshooting
Purdue to utilize SecureW2 service to onboard new users to campus Wi-Fi services
ASPIRE & Crave Food Court
Blogs
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ajmankey
Owned by
ajmankey
Last updated:
Jul 15, 2019
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